SPIC AND SPAN. Home & Office Cleaning

We had a moving out cleaning done by them on an empty apartment with extras but had to go and clean after them ourselves. Super disappointing.

I think SPIC and SPAN is a great option for people looking for English speaking help. My feedback would be that the vet their cleaners a bit more as some cleans were not to my standards though I am sure with training on their side this would be much better! Fast and easy response to all communication which is wonderful.

We had one of their people clean our house, and I have to say I’m very disappointed. The person they sent did not do a good job of cleaning, here’s a list of some things that we had problems with:- She arrived 20 minutes late.- She did not thoroughly clean the toilets (particles left)- She wanted to dust the rest of the house with the rag that she used to clean the toilet, we had to stop her and ask her to use a clean one.- She left the bathrooms messier than they were when she arrived.- She did not dust all of the surfaces, she missed many areas. The surfaces that she did dust were not done with care, there were spots missed.- She did not clean our glass coffee table, which had fingerprint and drink stains on it.- She did not clean behind any furniture as we asked her to do.- After she was done vacuuming and mopping the floor there were still crumbs and other residue remaining.- She did not tidy up anything, she left everything where it was.- She did not put any of the cleaning supplies, mop or vacuum cleaner away when she was done.- She left a wet rag and a soaking wet sponge on our oiled wood sideboard. If we had not caught it quickly, it would have resulted in permanent damage.After this we had to re-clean the entire flat. This service (for home cleaning) is twice as expensive as their competition (Helpling and Book-A-Tiger for example) and the results that we experienced were actually worse.I’m attaching a couple of pics showing how she left the house. We’d already cleaned up most of the stuff she left lying around when I took these but hopefully this will give you an idea.Four days later they called me offering to send someone to finish the job". When I explained that we had already cleaned the house again

We've been looking for a cleaner for a while after our last wonderful one finished her studies. Finally after having no luck asking friends etc we found this website and decided to try it out. The first cleaner who came was ok but not the best, but yesterday we had a fantastic woman who transformed our dusty chaos into calm orderliness. Thanks and we will be looking forward to her coming again!

Great cleaning service, punctual staff. I used their move-in/out cleaning service for my move-out from berlin. I wanted to leave the apartment spotless for my landlord and Spic and Span delivered the highest quality cleaning that I have seen in Germany. I ordered 2 associates for 3 hours each and my apartment was sparkling clean. The associates spoke English and customer support staff was very helpful!

One of the best cleaning service providers. We've had both Paul and Dani in Munich and they are simply outstanding, extremely professional and very attentive to details. They are thorough and deliver at high quality. They just get on with their tasks and do it with their hearts and souls.. Truly an amazing crew. One thing which I truly love about the Spic & Span associates is they're always pleasant and extremely polite! You cannot put a price on such qualities!As a Business-2-Business customer with Spic&Span, our office hasn't looked back! Spic&Span offers multiple payment options, they offer timely billing, helpful back office and administration (especially David). They are extremely responsive to their emails and phones and I am glad we spotted them.. Please keep up the great work and please hold on to your associates! They are truly difficult to come by gems and deserve nothing but sincere appreciation for their honest, hard work and beautiful souls..

Overall, I am happy with their service. I liked the cleaner. He seems to be a very nice person. Of course, they have scope of improvement. Wishing them all the best!

This was my first experience with Spic & Span and I was satisfied with the service from the provider and the cleaning agent, especially as it was also the first experience of the cleaning agent. Knowing that it requires time to understand and adjust to cleaning any new place, I was pleased with the effectiveness and efficiency of the cleaner. My initial appointment was modified directly by the cleaning agent and this was done efficiently and smoothly with no hitches. As it was my first experience, I contacted the service provider a few times and realized it is faster/easier to communicate with them via online chat than via phone for example (but that was after a few frustrated call attempts as well as confusing online chat attempts, before realizing just a little wait gains you an actual person to chat with online). Overall, I would give this a 4.8 star rating if possible but there are only options for single star ratings! For the costs, I found this a bit on the high side (for the one off cleaning), and I have to say it was disappointing to realize that regular" cleaning only qualifies for at least one-month durations. It would be good if one could choose for example 6-8 week durations for such regular cleaning

Terrible cleaning for a high price.I’ve been talking for about a week with the office to schedule a cleaning while I was abroad. They were nice and responsive. Too bad that whatever we’ve decided hasn’t been taken under any consideration by the person who “cleaned”.I was told that 2 hours for a deep cleaning wasn’t enough. My apartment was already decently clean, and it’s less than 50 sq. The only reason why I payed €40 per hour, was to clean the oven.Anyway, I trusted their judgment and I said that I would have paid for 3 hours. Again, I was ready to pay a “deep cleaning” cost for a regular cleaning of a small already clean apartment, plus the oven and the mattress.I also asked if the cleaner could have kept the keys and they said yes.I was over the moon!Then the reality...My friend went to open the door. The cleaner was late. He had no clue about the keys. So I had to figure something out last minute. He called my friend back because he couldn’t figure how to open the water. He left after two hours.Because of their lack of communication and professionality I lost a tenant. Here comes the pics that I received from him.I asked for a refund and they sent me pics of what was cleaned for €80.Since I clean my house by myself I can tell that what I paid wasn’t worthy.Plus they had the guts to tell me that 2 hours wasn’t enough. I suggested they checked the emails where I said that I was up to pay for 3 hours, because I needed a clean apartment. If you charge €40 per hour per person you need to be the best ! They’re far far away even from being good.

Excellent cleaning service, highest quality service and efficiency. Furthermore the customer support is fantastic. We just switched over from Book a Tiger and Spic and Span is a world of difference - the customer service is just so much better: more helpful, responsive, kind, and also amenable to our needs and requests. Very flexible service and provides everything we were looking for. I will be recommending them to everyone! 5 stars!!