Military AutoSource (MAS) Grafenwöhr Off Base

Eoin at MAS was absolutely great to work with. Over a period of about 4 months he did everything he could to help me get the truck that I wanted. He managed to get me the new 2022 TRD pro Tacoma as soon as one became available. Thanks to him and the team at MAS off post graf I will be leaving Germany with my perfect truck. Thank you for everything and I highly recommend anyone looking for a car to go through them.

Brand new Audi, VW, Honda, Toyota & a range of Pre Owned vehicles.Fantastic Worldwide warranty coverage to give you peace of mind in your vehicle!

I went in not knowing what I was looking for exactly and walked out with a brand new Audi. Eoin provided great service by walking me through the purchasing process. He provided me with contacts for the bank financing my loan which made the process so much easier than expected. It was a pleasure to work with MAS! Despite how different the purchasing process is in Germany, Eoin facilitated everything!

I'm writing this review in the hope that it will guide potential customers in their search for a reliable and trustworthy dealership. Unfortunately, my experience with MAS has compelled me to shed light on what I found to be a disconcerting lack of transparency and customer care during my recent dealings with them.I initially decided to purchase a 2022 Volkswagen Atlas from MAS after what seemed like a promising interaction. I made a full payment of $54,000, expecting a smooth transaction reflective of their professional demeanor. However, it became evident that their commitment to excellent customer service was not extended beyond receiving my payment.My main concern stems from their inconsistent communication regarding the delivery of the vehicle and a prolonged delay in obtaining the title for my newly purchased vehicle.The car was finally delivered on February 13th, despite haphazard communication from my sales rep, Eoin Sexton. The delivery was delayed by several days - which wouldn't have been an issue - had Eoin communicated these delays in a timely manner. Instead, I took off work and make childcare arrangements, only to find out the car wasn't being delivered the moment I arrived - when Eoin had known about the delay for a reasonable amount of time.Regarding the vehicle's title, I've been waiting over 14 weeks without success. This excessive delay, combined with MAS's uncommunicative approach, has intensified my frustration. Since February 13th, I've consistently found myself having to initiate inquiries regarding the title's status. It's disheartening to feel obligated to pursue what should be a straightforward aspect of the car-buying process. In fact, there were two periods of four weeks each without a single update from their UK processing team; I had to email them each time.While I recognize that administrative processes can be complex, the lack of transparency and delayed resolution in this case has led to a disappointing and unsatisfactory experience. I feel that MAS's regard for its customers is not just about the transaction but also about respect and value - something glaringly absent in this case.Initially, MAS portrayed an image of transparency and customer-centricity until they received my payment. Their subsequent conduct, however, raises severe concerns about their business ethics and customer care. I'm left wondering whether this kind of post-purchase treatment is typical at MAS or if my case is an anomaly. Either way, the lack of action and communication has transformed what should've been a joyous new car purchase into a source of stress and dissatisfaction.If you're contemplating purchasing your next vehicle from MAS, I urge you to proceed with caution. My experience suggests that their level of service takes a steep decline once your payment has been secured. It's disheartening to write such a review, but I feel that potential customers should be aware of the complete scenario before entrusting their hard-earned money to this dealership.

Mr. Eoin was amazing!!! I highly recommend going to see him to help you get your next vehicle. He was so polite and worked very quickly to get us the car we wanted.Thank you Mr. Eoin for making our car buying experience an easy one.

I had a great experience buying my 2022 Audi A5 from Eion at MAS. Every question I had was answered in a timely manner. All the information requested was provided and Eion kept me up to date on the process as we went through each step. I would definitely do business there again and will be recommending them to anyone that is looking for a new car!!!

If you’re in the market for a new or preowned vehicle, I cannot recommend this office enough.Eoin worked extremely hard to get me the brand new car I wanted (even after I had changed my mind about 3 times) in the timeframe that worked for me. He walked me through the entire process and promptly answered any questions I had. Buying a vehicle overseas is a bit more work than doing so stateside but he made the process super simple. He’s extremely thorough in his work and you can tell he’s great at his job and enjoys doing what he does!! I highly recommend reaching out and having them work their magic if you’re considering purchasing a new vehicle!

Had a great experience here. Eoin was a real professional and helped me find the perfect car for me. He helped with the whole process and made it easy and painless.

The service with receiving my car was so quick. The representative was good at responding to any questions and concerns. Eoin was able to find me a brand new car at the same price as a 2 yr old used car. Couldn't be happier!

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