MERMAID's Waschsalon & Textilreinigung Neuhausen

Trockner funktionieren alle nicht. Den technischen Dienst hat meine Meldung nicht besonders interessiert. Ergebnis: 15 Kilo nasse Bettwäsche und Handtücher, 30 Minuten Zeit und 4 Euro verschwendet

Danke

leider schlechter und unfreundlicher Service

Sauber und moderne Maschinen

Though it was 10:20 pm, the owner prohibited us using drying machines( closing time is 11:00pm). She also pushed the button of the coin machine on her own and used our €0.4 in vain.

Really great lady works here, Katja if I remember right. I have not been in Munich for a very long time and I just starting to learn German, and she knows a little not only English, but even Russian! She helped me figure out how laundromats work, showed me everything. Thanks a lot, excellent service.

Many machines are broken (as the pictures show). The place is dirty, full of hair strays and dust on the floor. No one to help… I brought my comforter to drying, bought 10 tokens (equivalent to 10 Euros). The machine swallowed the coins and did NOT start to work. I called the “service” number while on site explaining what happened and this morning my secretary, who can speak German, called. Never had we witnessed such a display of impoliteness and bad faith. It was really a shocking and gruesome experience. The owner was so rude and cursed all the time. He called me “stupid” and voiced many other bad words. For no reason at all. Really unbelievable. According to him, I made the mistake of inserting tokens for use in a machine that was already signed as broken (n. 8), but the truth is: the credit appears in the machine above (not the one signed as broken…). And regardless: the coins are INSIDE the machine. Needy or greedy, the owner simply recused to refund. He said there is no “proof” that I had the equivalent to 10 Euro inside the machine. Sad to see the moral level, and rudenesses. No wonder the place looks like a Schweinestall, has no structure (adequate sitting, tables etc.) to serve people.

Excelente servicio. Me atendió Katja que fue muy amable y divertida. Además la ropa quedo perfectamente limpia!