Patriot Military Automobiles - Vilseck

Excellent service, the process was easy and it was my first vehicle here and I didn't have to do anything. Very gentle and honest and always there for any questions or even better options, they will guide you through everything, Paul was my guide in every step of the way

Great people and wonderful selection of cars!! I would go back if I needed a new car again. They were so helpful with the process

Great customer service and even great people James and Paul were very helpful and patient with getting me my first ever car. I have no complaints. Loved the service I received

Brian and Sam has really helped me with everything I need . From delivering the car to being very patient with me. They are very helpful and will do anything to make the delivery easy on you. They have always been very nice and professional when it comes to the whole process. I have no negative remarks to say about these guys, and I encourage you guys to buy a vehicle from these guys if you are looking to buy a car.

Brian is absolutely amazing and found me the exact car I wanted! He didn’t try to give me just any car. He listened to my needs and got me the exact car I wanted for a great deal! And I am very picky buyer. Thank you again Brian for providing us with a safe new ride!Thank you,Jessie and Michael.

Neil is the best! He has incredible customer service skills and is so easy to communicate with. He genuinely cares about his customers and has a great sense of humour! I highly recommend him. He spends a lot of quality time with the customers and it's great he is bilingual, too.

Paul will work around all your needs to look for a car. Strongly recommend

I was extremely DISAPPOINTED with my experience here, especially having seen other reviews.First off, their website is OUTDATED. The cars they had online were long gone when I arrived. Second, the car I was being sold wasn't even on the lot to begin with.Third, Brian/Bryan (the salesperson who attended me) was not very communicative and even lied at one point.He told me the car should have arrived 7 to 10 business days. I didn't receive the car until 15 business days later (this is excluding Thanksgiving), so technically 24 days later.Partly due to lack of communication on his end and partly due to the car going through inspection.Also, when I asked if they had a courtesy car, I was told they do. Then I asked if I could borrow it, but was informed that there are only 2 ( one manual one automatic) and that the automatic one was being used. Then he said he would call me back to let me know when and if it was available: He never called back.This wasn't an isolated incident.I kept having to call for updates on the car and even was told I would receive a call Friday, after Thanksgiving, which was the expected delivery date. However, once again I did not hear from Brian.Upon my request, he did give me a rental, however there were issues with that and more miscommunication. And even a false claim that he called, when in fact my call log showed no missed calls. Upon asking him for the time and date of the calls or if it showed on his end, he dodged the question and proceeded to change the focus of the question.In hindsight, I either hope I would have been attended by someone differently or have visited a different dealership altogether.So much for taking care of military families.

My wife and I really enjoyed our experience working with Patriot Military Automobiles (PMA). What really made it an excellent experience was working with Paul. He was a consummate professional from beginning to end, and truly a pleasure to work with. When, at one point, it looked like we weren't going to be able to buy our desired vehicle (due to some confusion on my part), Paul did everything he could to make it mutually possible for us to work out a great deal and explained the process flawlessly. This led to us realizing that we could buy the vehicle we wanted (Shiro