Budget Autovermietung - Flughafen Dortmund

Additional charges for no reason!Awful customer service!Save yourself the money, time and headache! Don't use their services!Here are the details.We rented two cars(separately) from Budget/Avis through Rentalcars for 2nd November 2019 in Dortmund, Germany.Couple of days after car return our deposit(around 120 EUR) was unblocked, but we were charged additional 25 EUR each.There was no information in our e-recipts about any penalties or any particular service whose cost is 25 EUR.We opened cases from our Rentalcars reservations.My friend's money was returned shortly as it was claimed to be a mistake. Unfortunately mine wasn't.One month later after couple of calls and tens of emails to both Budget and Rentalcars still no resolution.They haven't even answered what's the reason for this additional charge.I was going to give up but ... surprise, surprise ... I was charged again another 25 EUR by another car rental company from Germany(and I haven't been in the country for one month).I initiated a chargeback with my bank. Hopefully transactions will be cancelled.Me and my friends will never use Rentalcars or Budget/Avis services again.You better don't, too.

Eine sehr freundliche Dame erledigte Abholung und Rückgabe des Mietwagens schnell, kompetent und überaus freundlich. Kurze Wege, praxisgerechte Öffnunszeiten, ein fast neuer Wagen und unkomplizierter Small-Talk ließen die Automiete zum Kinderspiel werden.

I very seldom see such a bad service in Germany, already from the first call. The lady on the phone was very nervous and could not stop making unpleasant comments about our conversation.

Guter Service

Support hat sich um eine Lösung für beide Seiten gekümmert.

Budget Germany was unable to release a car that was already paid for and that had full insurance.The reason was that I had to make a deposit only by using a card with my name on it, which I did not have on me.I offered to pay with my wife's phisical card, wireless with my card, and cash.No option was valid for them.They closed the agency at 22.00, leaving me alone in the front desk without a car.I had no other options but taking a bus and a train to arrive to my destination.This is a huge lack of empathy and lack of backup options.