Budget

I rented a Peugeot 308 to travel for Christmas. I did not suffer any damage to the car, the car was only used to take us to where we needed to go, all other days it was parked in an enclosed covered space.When we went to return it, we were charged for a scratch that we did not have, we asked for old photos of the car to see if they did not already have these scratches.We were simply told, the scratch is there, you have to pay.We asked for important documents to pass to the insurance and they did not have this numbering.What to do now?Pay everything and pretend that nothing happened?

Freundlich und gut

Good afternoon, could you please tell me where I can file a formal complaint for attempted fraud and discrimination by your employees at your Berlin Airport office. Thank you

Unfreundliche Bediehnung am Schalter, ausserdem wurde mir ein Navi abgerechnet obwohl man mir sagte, das der gratis sei, weil im Auto eingebaut. Weiterhin wurden mir 200 Euro fuer fehlende Hutablage berechnet, was ich vollkommen ueberteurt finde. Dann darf man noch 18% Mehrwertsteuer auf den guenstigen Preis hinzurechnen. BUDGET ? nie wieder

Mir zu unfreundlich

Extrem freundliches Personal.Hotline katastrophe!

online gebucht, pünktlich abholbar, freudliches Personal, Auto adäquat.

Geht so

Kompetent und freundlich.

Terrible experience. We booked a rental car online for a weekend vacation. The pickup location was this branch. This branch was closed on the day we went to pick up our car. No email, no phone call beforehand and no explanation as to why they were closed, nor was any sign on the store (it just had their regular opening hours). Because of this we ended up having to cancel our weekend trip, since we couldn’t go without a car. Money wasn’t refunded to our credit card until almost 8 weeks later. No apology was ever offered. And there was another couple who made a reservation too who was also left stranded by this rental location. They ended up booking a train to their destination.