Avis - Kraków

Excellent rental experience. Very convenient being able to rent in the city center, without the need to go to the airport.

Excellent customer service, a perfect car with great pick up and drop off location.

Me and my boyfriend rented a nice car at low costs!! :-)I was scared when i read the reviews, but actually it was not true.We have only been charged £100 deposit, which have been refunded after we dropped the car to different location.Before you rent a car make sure you take photos of any damages if the vehicle has! My boyfriend sent it to Avis in Krakow as a proof that it has been there before. After you drop the car of you will do the same.

I normally use Avis as they are normally reputable firm, but the Krakow branch seems to be an exception. First they charge an 18% local fee (on top of the 23% Polish VAT) and then try it on by adding comprehensive and personal insurance which costs close to an extra $US80 a day. Even after I declined these extras they have charged the additional amounts on my credit card!Post script: I completed and paid for the rental, they continue to charge almost $1000 which they claimed was a deposit, but it is still a pending" charge on my credit card 3 weeks after I returned the car.I am now having to threaten them to dispute the transaction with the credit card company to get them to remove it.Worst rental experience to date - to be avoided."

5 star for David, he exchanged the car for me without any hassle so that I had cruise control for my long car trip. Much appreciated, thank you again David!

Better be careful with this company. The first car I got was broken. They were exchanged for a car that I couldn't drive abroad, so I returned it after 30 minutes. After a week they claim I damaged the second car. For me, this is an attempt to extort compensation at my expense. This is like a loan in a company run by loan sharks.

Terrible service. Ordered a jaguar but got a volvo. They dont even have jaguars but still have them on their website. Scam. Still paid full price. + had to pay extra for insurance upon arrival.

Overcharged and Poor Customer Service.I rented a car from Avis and worked with Jakob. I planned to return the car in Breslau and drop it off on a holiday (24 hour drop off area). Jakob tried to change the return date to the next business date which was not what I reserved online. He said if I return it early, I'd just get a refund. Sneaky, Jakob. But I caught you and made you change it.When I finally got the final bill charge, I was charged 90 USD higher due to a higher insurance coverage charge than originally agreed to.I called Avis Krakow 3x to understand why this happened but they were busy and was told I'd get a call back but never did. When I finally cornered them, I was directed to Avis customer care b/c the branch could do nothing.Customer care agreed I was overcharged. They told me they would credit my account, but I've been waiting 3 weeks for it to hit my card.Oh, one more thing. They also incorrectly charged my business credit card instead of the one I gave them when we checked out so there's the fun in dealing with that as well. Be careful here...

Watch out for extortion. They tried to blame and charge me for a scratch that was already on the car when I got it. Despite it even being listed in their documents. I made a recording of the car shortly after I picked it up, so they had no luck this time. They didn’t even apologise.

We had booked and prepaid for a car and during our visit to Krakow we got a call because we were late for the pick-up. Since it wasn't possible to reschedule pick up for the next day (they are closed on Saturday and Sunday), we decided to come over.After our conversation, we called back Avis (and talk to the same employee) and ask for the latest pick-up time. The representative told us that we could pick up the car until 10 p.m. We got there by 7 p.m. and the station was closed.It turned out that we were talking with the drop-off station and the representative didn't catch that we had a different pickup station.The outcome? We left without a vehicle and were forced to change the schedule for two days being abroad on a work trip.The best part? The representative told us that they will refund us but the customer care department told us that misleading information you might have got from external company is not our fault.""